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  • Shipping Costs
    Fees to be determined with Ilog and Retailer Quebec platform
  • I will not be at home during delivery, how do you ensure the preservation of the products?
    Our boxes allow freshness to be maintained for between 24 and 48 hours during deliveries, which will not impact the product. When placing your order, we invite you to share with us as much information as possible on the delivery conditions in order to share them with our delivery people and avoid any unpleasant surprises.
  • How can I pay for my order?
    Different payment methods are offered to place your orders: Online : Online payment by Visa, Mastercard or debit card Direct withdrawal: Payment by interac when ordering (question: company, answer: pastry) Cash accepted for withdrawals, however, please note that a minimum deposit payable by Interac is always required 72 hours before the withdrawal date to validate the order. In which case the order will be automatically cancelled.
  • How do I modify my order once it has been validated and paid for online?
    We invite you to write to us directly on our contact form, specifying your order number as well as your full name and email address so that we can, if possible, make the changes. Please note that no changes are possible once the order has been launched in preparation.
  • How to get a refund?
    No refund is possible once the order is being prepared. For any questions on this subject, we invite you to write to us directly via our contact form, specifying your order number as well as your full name and email used when ordering.
  • Informations personnelles
    Délice & Décadence - Pâtisserie IG vise à prendre toutes ses précautions afin de conserver vos informations personnelles et notamment vos informations bancaires confidentielles , le tout en conformité avec les dispositions de la Loi modernisant des dispositions législatives en matière de protection des renseignements personnels, Loi 25. Les données et informations recueillies sont utilisées pour uniquement pour gérer vos commandes ainsi que la livraison de celles-ci.
  • How to contact after-sales service?
    You can contact us directly via our contact page by completing the form or sending us an email at info@delicedecadence.com
  • Can I make a return?
    No returns are accepted as our products are perishable. All purchases are therefore final.
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